Terms & Conditions
Please read these Terms & Conditions carefully before using SkyMap Vacations services, booking any travel package, or accessing our website.
Welcome to SkyMap Vacations. These Terms & Conditions govern all travel services, bookings, holiday packages, tours, and website usage provided by SkyMap Vacations.
By making a booking, payment, enquiry, or by using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full.
Acceptance of Terms
By accessing our website, requesting a quotation, submitting an enquiry, making a payment, or confirming a booking with SkyMap Vacations, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions in their entirety.
These Terms constitute a legally binding agreement between you and SkyMap Vacations.
If you make a booking on behalf of another person, family, group, or organization, you confirm that you have the authority to accept these Terms & Conditions on behalf of all travelers included in the booking.
You are responsible for ensuring that all travelers are aware of and agree to these Terms prior to travel.
Services Covered Under These Terms
By proceeding with any booking or travel service provided by SkyMap Vacations, you agree to comply with these Terms & Conditions and any additional supplier-specific terms applicable to your travel arrangements.
Important Notice
We encourage all customers to carefully review these Terms & Conditions before confirming a booking.
If you have any questions regarding your travel arrangements, payment obligations, cancellation policies, or other terms, please contact our team for clarification prior to making a booking.
Booking Confirmation & Payment
A booking with SkyMap Vacations is considered confirmed only after the required payment (deposit or full payment, as communicated by our team) has been successfully received and a written booking confirmation has been issued via email or WhatsApp.
Provisional Quotes & Availability
All quotations, itineraries, package prices, and travel proposals provided before payment are provisional in nature.
Availability of flights, hotels, transportation, activities, and package pricing may change without prior notice until the booking is confirmed.
Booking Confirmation
Upon receipt of payment, SkyMap Vacations will provide written confirmation containing:
- Travel itinerary details
- Booking inclusions & exclusions
- Payment status
- Important travel information
- Terms applicable to your booking
This confirmation serves as the official record of your travel arrangement.
Verification of Booking Details
It is your responsibility to carefully review:
Any discrepancies must be reported within 48 hours of receiving the booking confirmation.
Traveller Name Accuracy
All traveller names must exactly match the names shown on passports or government-issued ID documents.
Any charges imposed for corrections, amendments, or ticket reissuance will be the sole responsibility of the customer.
Group Bookings
For group departures and group travel packages, a minimum deposit per traveller may be required to secure participation.
The remaining balance must be paid by the payment deadline specified in the booking confirmation.
Important Notice
Errors in traveller names, travel dates, destinations, or other booking details reported after tickets or vouchers have been issued may result in amendment fees, supplier penalties, or may not be correctable.
Customers are strongly advised to review their booking confirmation carefully within 48 hours of receipt.
Pricing, Payments & Booking Terms
All prices quoted by SkyMap Vacations are in Indian Rupees (INR) unless otherwise specified.
Prices are based on availability and prevailing supplier rates at the time of quotation and are subject to change until the booking is confirmed.
Quote Validity
All quotations, itineraries, and package prices are valid only for the period specified by SkyMap Vacations.
Prices may change due to fluctuations in airline fares, hotel rates, supplier pricing, taxes, or exchange rates.
Deposit Requirement
A deposit amount, as communicated at the time of booking, is required to confirm your reservation and secure the quoted rates and services.
Full Payment
The remaining balance must be paid by the deadline specified in your booking confirmation.
- Automatic cancellation of booking
- Release of reserved services
- Loss of deposits already paid
- Additional rebooking charges
Accepted Payment Methods
All online payments are processed through secure and trusted payment gateways.
Convenience & Transaction Fees
Certain payment methods may attract gateway charges, processing fees, bank charges, or forex conversion fees.
Currency Fluctuations
International package pricing may be influenced by foreign exchange rate movements.
SkyMap Vacations reserves the right to revise prices before confirmation if significant fluctuations occur.
Package Inclusions & Exclusions
Only services specifically mentioned in the confirmed itinerary or package proposal are included in the package price.
Any additional expenses incurred during travel shall be the responsibility of the traveller.
Important Notice
Airline fares, hotel rooms, transfers, and travel services are subject to live availability and dynamic pricing.
A quotation does not guarantee availability or pricing. Your travel rate is secured only after payment has been received and an official booking confirmation has been issued.
We strongly recommend confirming your booking promptly to avoid fare increases or availability issues.
Cancellation & Refunds
All cancellations and refund requests are subject to the terms outlined in our Refund Policy, which forms an integral part of these Terms & Conditions.
By making a booking with SkyMap Vacations, you acknowledge and agree to the refund and cancellation provisions contained therein.
Customer-Initiated Cancellations
Customer cancellations are subject to the cancellation policies of airlines, hotels, transport providers, tour operators, and travel suppliers.
Non-Refundable Charges
- Service & consultation fees
- Planning & documentation charges
- Booking coordination fees
- Visa & embassy fees
- Gateway & convenience charges
- Travel insurance premiums
Company-Initiated Cancellations
In the event of a company-initiated cancellation, eligible refunds will be processed in accordance with our Refund Policy and applicable supplier terms.
Refund processing timelines may vary depending on suppliers, airlines, hotels, banks, and payment service providers.
Refund Processing
Approved refunds will only be credited to the original payment method used for the booking.
Required Cancellation Information
All cancellation requests must be submitted in writing via email to the official SkyMap Vacations support team.
Verbal requests made via phone, WhatsApp, or social media channels will not be considered valid cancellation notices unless followed by a written email request.
Important Notice
Customers are strongly encouraged to review the complete Refund Policy before confirming any booking.
The Refund Policy contains detailed information regarding cancellation timelines, supplier-specific conditions, non-refundable charges, force majeure situations, refund procedures, and processing timelines.
The Refund Policy forms an essential part of the agreement between you and SkyMap Vacations.
Travel Documents, Visas & Entry Requirements
You are responsible for ensuring that you and all travellers included in your booking possess valid travel documents for the entire duration of your journey.
This includes passports, visas, permits, health certificates, and any other documentation required by the destination or transit countries.
Passport Requirements
All travellers must hold a passport valid for at least six (6) months beyond the planned return date, unless a longer validity period is required.
Visas & Entry Permits
Travellers are responsible for obtaining all required visas, permits, and travel authorisations before departure.
Visa Fees
All visa application fees, embassy charges, service fees, and related expenses are strictly non-refundable.
Denied Entry & Immigration Decisions
SkyMap Vacations shall not be held responsible for losses, cancellations, delays, denied boarding, deportation, or immigration restrictions.
No refunds will be provided for unused travel services in such circumstances.
Accuracy of Travel Documents
Travellers must ensure that all names, dates of birth, passport numbers, and booking details exactly match official travel documents.
Health & Vaccination Requirements
Certain destinations may require vaccinations, medical certificates, travel insurance, or additional health documentation.
Important Visa Guidance
Any visa assistance provided by SkyMap Vacations is offered as a support service only and does not guarantee visa approval.
Recommendation
We strongly recommend applying for visas well in advance of travel and avoiding non-refundable commitments until the visa has been granted.
Changes to Bookings & Itineraries
While SkyMap Vacations strives to deliver every trip exactly as confirmed, circumstances may occasionally require modifications to travel arrangements, itineraries, or services.
Changes Requested by the Customer
Any request to modify a confirmed booking, including travel dates, destinations, accommodation, flights, or traveller details, is subject to supplier approval and availability.
- Additional supplier charges may apply
- Administrative fees may be charged
- Airline fare rules will apply
- Fare differences must be paid by the traveller
Changes by SkyMap Vacations or Suppliers
SkyMap Vacations reserves the right to modify travel arrangements due to operational requirements, weather conditions, supplier changes, safety concerns, government regulations, or force majeure situations.
Examples of Possible Changes
Significant Changes
If a significant change materially affects your confirmed travel experience, reasonable efforts will be made to offer suitable alternatives or refunds where applicable.
Non-Material Modifications
Minor modifications that do not materially affect the overall value or enjoyment of the trip shall not entitle the traveller to compensation or refunds.
Our Commitment
Customer satisfaction remains our highest priority.
If changes become necessary, we will communicate promptly, provide clear information, and work diligently to minimise inconvenience while ensuring the best possible travel experience.
Responsibilities & Limitation of Liability
SkyMap Vacations acts as a travel organiser and facilitator, coordinating travel arrangements with third-party service providers including airlines, hotels, transportation companies, local tour operators, activity providers, and guides.
While we carefully select our partners and strive to provide exceptional travel experiences, certain services are delivered by independent suppliers whose operations remain outside our direct control.
Our Responsibilities
- Planning & coordinating travel itineraries
- Making reservations with reputable suppliers
- Providing booking confirmations & updates
- Offering customer support throughout the journey
- Communicating schedule changes promptly
- Processing refunds & amendments where applicable
- Assisting with travel documentation & visas
Traveller Responsibilities
- Holding valid passports & visas
- Providing accurate travel information
- Arriving on time for flights & tours
- Complying with laws & regulations
- Declaring medical or dietary requirements
- Purchasing adequate travel insurance
- Protecting valuables & travel documents
- Bearing costs arising from negligence
Limitation of Liability
SkyMap Vacations shall not be liable for losses, delays, disruptions, damages, or expenses arising from:
Financial Liability
In all circumstances, the total liability of SkyMap Vacations shall be limited to the total amount actually paid by the traveller for the specific booking in question.
Independent Supplier Disclaimer
All travel services provided by airlines, hotels, resorts, transportation providers, activity operators, and other suppliers are subject to their own individual terms, conditions, and operational policies.
SkyMap Vacations does not own, operate, or control these suppliers and cannot guarantee their performance, availability, quality standards, or operational decisions.
Customer Protection Commitment
Despite these limitations, SkyMap Vacations remains committed to assisting travellers whenever issues arise.
We will make reasonable efforts to coordinate with suppliers, communicate updates promptly, and advocate on your behalf to help achieve the best possible resolution whenever travel disruptions occur.
Traveller Conduct & Behaviour
SkyMap Vacations is committed to providing safe, enjoyable, and memorable travel experiences for all travellers.
All customers are expected to behave responsibly, respectfully, and in accordance with applicable laws throughout their journey.
Respectful Conduct
Travellers must treat fellow travellers, guides, hotel staff, transport providers, and local communities with courtesy and respect.
Group Tour Behaviour
Travellers are expected to cooperate with schedules and follow reasonable instructions from tour leaders.
Compliance with Local Laws
Travellers are responsible for complying with all laws, regulations, customs, and entry requirements of every destination visited.
Alcohol, Drugs & Prohibited Substances
Responsible consumption of alcohol is expected throughout the trip.
Cultural Awareness & Respect
Travellers are expected to respect local traditions, religions, dress codes, customs, and social practices.
Property Damage & Financial Responsibility
Travellers are financially responsible for any loss, theft, or damage caused to hotels, transport, attractions, equipment, or other property.
Health & Safety Compliance
Travellers must follow all reasonable safety, health, and operational instructions provided by guides, airlines, hotels, and authorities.
Our Commitment
SkyMap Vacations is dedicated to maintaining a safe, respectful, and enjoyable travel environment for all customers.
By travelling with us, you agree to conduct yourself responsibly and contribute positively to the overall experience of fellow travellers and destination communities.
Health, Medical & Safety Requirements
The health, safety, and wellbeing of our travellers are extremely important to SkyMap Vacations.
By confirming a booking, you acknowledge and accept the responsibilities outlined below regarding your personal health and fitness for travel.
Disclosure of Medical Information
Travellers must inform SkyMap Vacations of any medical conditions, disabilities, allergies, pregnancy, dietary requirements, or other relevant health concerns before booking.
Fitness to Travel
By booking, travellers confirm that they are medically fit to travel and capable of participating in the activities included in the itinerary.
Vaccinations & Health Requirements
Travellers are solely responsible for meeting all destination-specific health, vaccination, testing, and entry requirements.
- Required vaccinations
- Health certificates
- Airline entry requirements
- Transit country regulations
- Medical consultations before departure
Medical Expenses
Any medical treatment, hospitalisation, emergency evacuation, quarantine, medication, or healthcare-related expenses remain the sole responsibility of the traveller.
Emergency Medical Assistance
In the event of illness or injury, SkyMap Vacations will make reasonable efforts to assist travellers in obtaining medical care and contacting emergency services.
Medications & Personal Health Management
Travellers are responsible for carrying adequate prescription medications, medical devices, and personal healthcare items.
Travel Insurance Recommendation
SkyMap Vacations strongly recommends comprehensive travel insurance covering:
Health & Safety Responsibility
Travellers must follow all reasonable safety and operational instructions provided by airlines, hotels, guides, activity providers, and local authorities.
Our Commitment
SkyMap Vacations is committed to promoting safe and enjoyable travel experiences for all travellers.
While we will provide reasonable assistance whenever possible, travellers remain ultimately responsible for their own health, medical preparedness, and compliance with destination-specific health and safety requirements.
Travel Insurance
SkyMap Vacations strongly recommends that all travellers purchase comprehensive travel insurance before confirming any booking.
While travel insurance is not mandatory, it is an essential safeguard for protecting your trip investment and ensuring peace of mind throughout your journey.
Trip Cancellation & Interruption
Coverage for cancellations, interruptions, or changes caused by illness, injury, emergencies, or unforeseen circumstances.
Emergency Medical Coverage
Protection against emergency medical expenses, hospitalization, treatment costs, and healthcare support during travel.
Medical Evacuation & Repatriation
Coverage for emergency evacuation, transportation, and repatriation services during serious medical emergencies.
Baggage & Personal Belongings
Protection against loss, theft, delay, or damage to baggage, passports, and personal belongings.
Travel Delays & Disruptions
Assistance for missed connections, delayed departures, flight disruptions, and travel interruptions.
Personal Liability Protection
Coverage for accidental injury to third parties or accidental damage to property during travel.
Travel With Confidence & Protection
Unexpected situations can occur before or during your trip, and international medical expenses can be significant.
Travel insurance provides valuable financial protection against unforeseen events, helping you travel with confidence and security.
Important Disclaimer
SkyMap Vacations shall not be held responsible for losses, expenses, or claims that could have been covered under a valid travel insurance policy.
We encourage all travellers to carefully review available insurance options and select coverage that best suits their travel plans and personal requirements.
Force Majeure & Extraordinary Circumstances
SkyMap Vacations shall not be held liable for any failure, delay, modification, or cancellation of travel services resulting from circumstances beyond our reasonable control.
Such events may affect the operation of tours, transportation, accommodations, or other travel arrangements.
Natural Disasters
Earthquakes, floods, cyclones, hurricanes, tsunamis, volcanic eruptions, wildfires, and other natural calamities.
Health Emergencies
Pandemics, epidemics, public health emergencies, disease outbreaks, quarantine restrictions, and related disruptions.
Government Restrictions
Border closures, travel advisories, visa suspensions, entry restrictions, and government-imposed travel limitations.
War & Civil Unrest
War, terrorism, riots, political instability, strikes, civil unrest, and security-related incidents.
Travel & Transport Disruptions
Airline cancellations, airport closures, air traffic disruptions, transport failures, and operational interruptions.
Severe Weather Conditions
Severe storms, heavy rainfall, snowstorms, extreme heat, or other dangerous weather conditions affecting safe travel operations.
How SkyMap Vacations Will Assist
In force majeure situations, SkyMap Vacations will make every reasonable effort to assist travellers wherever possible.
Refund Limitations
Any refunds in force majeure situations remain subject to the policies and decisions of airlines, hotels, transport providers, and other third-party suppliers.
Full refunds cannot be guaranteed, as supplier policies may limit or restrict refund eligibility during extraordinary events.
Travel Insurance Protection
We strongly encourage all travellers to purchase comprehensive travel insurance covering:
Intellectual Property Rights
All content available on the SkyMap Vacations website, including text, images, logos, graphics, videos, itineraries, package descriptions, pricing information, layouts, and other materials, is the exclusive property of SkyMap Vacations.
Such content is protected under applicable copyright, trademark, and intellectual property laws.
Content Protection
You may not copy, reproduce, distribute, publish, modify, transmit, display, or use any website content for commercial purposes without prior written permission.
Travel Itineraries & Proposals
Customized itineraries, tour plans, package concepts, and travel proposals prepared by SkyMap Vacations are proprietary and confidential materials.
Unauthorized Use
Any unauthorized use of SkyMap Vacations intellectual property may result in legal action and enforcement of rights under applicable laws.
User-Generated Content
Photos, videos, reviews, testimonials, and other content voluntarily shared with SkyMap Vacations remain the property of the original creator.
However, by submitting such content, you grant SkyMap Vacations a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, and share the content across our website, marketing materials, social media platforms, advertisements, and promotional campaigns.
Content Removal Requests
If you would like any submitted content removed from our marketing materials, website, or promotional campaigns, you may contact us directly.
SkyMap Vacations will review such requests in accordance with our internal policies and applicable legal requirements.
11. Contact Us
If you have any questions regarding this Refund Policy, please contact us: