Privacy & Policy
Welcome to SkyMap Vacations. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.
This Refund Policy was last updated on 1st June 2026. We recommend reading it in full before confirming any booking.
1. Who We Are
SkyMap Vacations is a travel company based in Kushalnagar, Karnataka, India, specializing in
international and domestic holiday packages, group tours, customized vacations, honeymoon
trips, and corporate travel solutions. We operate our website and related digital platforms
to provide seamless travel planning and booking services to our customers.
For the purposes of this Privacy Policy, "we," "us," or "our" refers to SkyMap Vacations.
"You" refers to any individual accessing our website, making travel inquiries, booking our
services, or otherwise interacting with our business as a customer, prospective customer, or
website visitor.
2. Information We Collect
We collect personal information that you voluntarily provide to us, as well as information that is automatically collected when you visit our website. The types of information we may collect include:
A. Information You Provide Directly
Contact Details
Full name, email address, phone number, and other contact information provided when you submit an enquiry, request a quotation, or book a travel package.
Travel Information
Passport details, nationality, date of birth, travel dates, destination preferences, accommodation requirements, dietary preferences, and any relevant information required to arrange your travel services.
Payment Information
Transaction reference numbers and payment confirmations. Please note that we do not store full credit/debit card details or online banking credentials. All payments are securely processed through trusted third-party payment gateways.
Communications
Messages, travel enquiries, feedback, reviews, testimonials, and correspondence submitted through our website, email, phone, WhatsApp, or social media channels.
Group Booking Information
Names, ages, passport details, and other necessary travel information of accompanying travellers when you make a booking on behalf of a group, family, or corporate team.
B. Information Collected Automatically
Device & Browser Data
IP address, browser type and version, operating system, device information, screen resolution, and other technical identifiers used to access our website.
Usage Data
Pages visited, time spent on our website, links clicked, search activity, referring websites, and navigation patterns to help us improve user experience.
Cookies & Similar Technologies
Cookies, pixel tags, and similar technologies used to enhance website functionality, analyze traffic, and personalize content. Please refer to our Cookies Policy for more details.
Location Data
Approximate geographic location derived from your IP address to help us provide relevant travel information and improve our services. We do not collect or track precise GPS location data.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We only disclose your information in the following circumstances:
Travel Service Providers
Airlines, hotels, resorts, transportation providers, cruise operators, travel insurance companies, and local tour operators may receive the information necessary to arrange and deliver the travel services you have booked. These service providers are expected to handle your information securely and in accordance with applicable privacy requirements.
Visa & Government Authorities
Where required for visa applications, immigration procedures, border control, or other travel-related formalities, we may share relevant personal information with embassies, consulates, government agencies, and regulatory authorities in India or abroad.
Payment Processors
Payments made through our website or booking channels are processed by trusted third-party payment gateway providers. These providers handle payment transactions securely and in compliance with industry security standards. SkyMap Vacations does not store your complete credit/debit card details or online banking credentials.
Technology & Service Partners
We may share information with trusted partners who provide services such as website hosting, cloud storage, customer relationship management (CRM), email communications, analytics, marketing support, and technical maintenance. These partners process data only on our behalf and under strict confidentiality obligations.
Legal & Regulatory Requirements
We may disclose personal information when required by law, court order, governmental authority, regulatory body, or when necessary to protect the rights, property, safety, or legitimate interests of SkyMap Vacations, our customers, employees, or business partners.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of our business assets, customer information may be transferred as part of the transaction. Where legally required, we will provide appropriate notice regarding any such transfer of personal information.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website performance, and provide relevant travel-related content and offers. A cookie is a small text file stored on your device when you visit our website.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Functional | Required for the proper functioning of our website, including page navigation, enquiry forms, booking requests, security features, and session management. These cookies are necessary for website operation and cannot be disabled without affecting functionality. | Session |
| Analytics | Help us understand how visitors interact with our website by collecting anonymous information such as pages visited, time spent on pages, and user behavior. This information helps us improve website performance and user experience. | Up to 2 Years |
| Marketing & Advertising | Used to deliver relevant travel offers, promotions, and advertisements through platforms such as Google, Facebook, Instagram, and other advertising networks. These cookies may track website visits across different platforms. | Up to 1 Year |
| Preference Cookies | Remember your preferences and settings, such as language selection, preferred destinations, enquiry information, and previously viewed travel packages, to provide a more personalized browsing experience. | Up to 1 Year |
You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of our website.
6. Data Security
SkyMap Vacations is committed to protecting your personal information and maintaining the security of the data you share with us. We implement appropriate technical, administrative, and organizational measures to safeguard your information against unauthorized access, misuse, alteration, disclosure, or loss.
SSL / TLS Encryption
All information transmitted between your browser and our website is protected using industry-standard SSL/TLS encryption (HTTPS), ensuring secure communication and data transfer.
Access Controls
Access to personal information is restricted to authorized SkyMap Vacations employees, travel consultants, and trusted service providers who require the information to process bookings, provide customer support, or fulfill travel-related services.
Secure Data Storage
Personal information is stored on secure servers protected by firewalls, access controls, regular monitoring, and backup systems to help prevent unauthorized access and data loss.
Payment Security
All payment transactions are processed through trusted and secure payment gateway providers that comply with recognized industry security standards. SkyMap Vacations does not store complete credit card, debit card, or online banking details on its systems.
Employee Awareness & Training
Our team receives training on data protection, privacy best practices, and confidentiality requirements to ensure responsible handling of customer information.
Important Notice
While we take reasonable steps to protect your personal information, no method of data transmission over the internet or electronic storage system can be guaranteed to be completely secure. As a result, we cannot guarantee absolute security of your information.
If you suspect any unauthorized access to your personal information or believe your data security may have been compromised, please contact SkyMap Vacations immediately so that we can investigate and take appropriate action.
7. Data Retention
SkyMap Vacations retains personal information only for as long as necessary to provide our services, fulfill legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information collected and the purpose for which it was obtained.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Booking & Travel Records | Up to 7 Years | Tax, accounting, legal, and audit compliance requirements |
| Passport & Visa Documents | Up to 1 Year After Trip Completion | Travel processing, regulatory compliance, and customer support purposes |
| Customer Enquiries & Communications | Up to 3 Years | Customer service, follow-up assistance, and dispute resolution |
| Marketing Consent Records | Until Consent is Withdrawn | Maintaining records of communication preferences and consent |
| Website Analytics Data | Up to 26 Months | Website performance analysis, security monitoring, and service improvement |
| Payment Transaction Records | Up to 7 Years | Financial reporting, tax compliance, and fraud prevention |
When personal information is no longer required for the purposes outlined above, we securely delete, anonymize, or destroy the information in accordance with applicable legal and regulatory requirements.
Important Information
You may request the deletion of your personal information at any time. However, we may retain certain information where required by law, for legitimate business purposes, to resolve disputes, prevent fraud, enforce our agreements, or comply with regulatory obligations.
8. Your Privacy Rights
In accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the following rights regarding your personal information:
- Right to Access: You may request details of the personal information that SkyMap Vacations holds about you.
- Right to Correction: You can request correction or updating of any inaccurate, incomplete, or outdated personal information.
- Right to Erasure: You may request deletion of your personal data, subject to legal, regulatory, or contractual obligations requiring retention.
- Right to Withdraw Consent: Where processing is based on your consent, such as promotional communications, you may withdraw your consent at any time.
- Right to Data Portability: You may request a copy of your personal data in a structured and commonly used format where applicable.
- Right to Object: You may object to the processing of your personal information for direct marketing purposes.
- Right to Nominate: You may nominate an authorized individual to exercise your rights on your behalf in the event of incapacity or death, as permitted under applicable law.
How to Exercise Your Rights
To exercise any of the rights listed above, please contact us at info@skymapvacations.com with the subject line "Data Rights Request".
We will review and respond to your request within 30 days. For security purposes, we may need to verify your identity before processing your request.
9. Children's Privacy
SkyMap Vacations' website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information directly from children or minors.
Parent or Guardian Consent
If you are a parent, guardian, or authorized adult making travel arrangements on behalf of a minor, you may provide the necessary information required to complete the booking and travel services. By providing such information, you confirm that you have the legal authority and consent to do so.
Use of Minor Information
Personal information relating to minors, including passport details, date of birth, and travel documentation submitted as part of family or group bookings, is collected solely for the purpose of arranging travel services, visa applications, transportation, accommodation, and related travel requirements.
Protection of Minor Information
SkyMap Vacations handles and protects the personal information of minors with the same level of care, security, and confidentiality applied to all customer data in accordance with applicable data protection laws and industry best practices.
Important Notice
If we become aware that personal information has been collected directly from a child without proper parental or guardian consent where required, we will take appropriate steps to delete such information from our records.
10. Third-Party Websites & Services
Our website may contain links to third-party websites and services, including airline websites, hotel booking platforms, travel partners, payment gateways, review platforms, and social media platforms such as Facebook, Instagram, YouTube, and WhatsApp.
External Websites & Services
These third-party websites operate independently and maintain their own privacy policies, terms, and practices. SkyMap Vacations does not control and is not responsible for the content, security, or privacy practices of any external website or service.
We encourage you to review the privacy policies of any third-party websites you visit through links provided on our website.
🔗 Social Media Plugins
Our website may include social media features and sharing tools, including WhatsApp, Facebook, Instagram, and other social media integrations.
When you interact with these features, the respective social media platform may collect information about your visit, device, and interactions in accordance with its own privacy policy.
Any information collected through these platforms is governed by the privacy practices of the respective provider and not by SkyMap Vacations.
Privacy Recommendation
We recommend reviewing the privacy policies of the social media platforms and third-party services you use to better understand how your information is collected, processed, and shared.
11. Contact Us
If you have any questions regarding this Privacy Policy, please contact us: