Refund Policy
At SkyMap Vacations, we believe in complete transparency regarding cancellations, refunds, and travel-related policies. Please read this policy carefully before confirming your booking.
This Refund Policy was last updated on 1st June 2026. We recommend reading it in full before confirming any booking.
Vendor policy applies
Refund in 7–14 days
Non-refundable
Original payment only
Refund Policy
This Refund Policy applies to all bookings made with SkyMap Vacations, including international group tours, customized holiday packages, honeymoon trips, family vacations, corporate travel, visa services, and other travel-related arrangements offered by us.
By making a payment to confirm your booking, you acknowledge and agree to the terms and conditions outlined in this Refund Policy.
Refund eligibility is subject to the cancellation and refund policies of third-party travel providers, including airlines, hotels, resorts, cruise operators, transport providers, visa authorities, attraction operators, and other service partners.
Any applicable service fees, processing charges, or costs incurred by SkyMap Vacations for planning, administration, and booking services may be deducted from the refundable amount.
Important Before You Book
We strongly recommend that you carefully review this Refund Policy, along with the specific booking terms and cancellation conditions applicable to your chosen package, before making any payment.
If you have any questions regarding cancellation charges, refund eligibility, airline policies, hotel terms, visa-related fees, or supplier-specific conditions, please contact our team before confirming your booking.
We will be happy to provide complete clarification to help you make an informed decision.
Customer-Initiated Cancellations
If you choose to cancel your booking, the refund amount will depend on the cancellation policies of the airlines, hotels, visa authorities, transportation providers, activity operators, and other travel partners involved in your trip, as well as the timing of your cancellation request.
Higher Refund Likely
The maximum refund possible may be available, subject to applicable airline, hotel, visa, and supplier cancellation charges.
Any non-refundable service fees charged by SkyMap Vacations will be deducted.
We will process and pass on the refund amount received from our travel partners.
Partial Refund
A partial refund may be available depending on the policies of the airlines, hotels, and other service providers.
At this stage, many suppliers impose significant cancellation penalties.
SkyMap Vacations service charges remain non-refundable.
Minimal Refund
Refunds are generally limited during this period, as most travel suppliers apply substantial cancellation charges or non-refundable booking conditions.
Service fees and administrative charges are non-refundable.
No Refund Expected
In most cases, little to no refund will be available.
Airline tickets, hotel reservations, visa fees, and other travel arrangements are typically non-refundable when cancelled shortly before departure or in the event of a no-show.
SkyMap Vacations service charges are non-refundable.
Vendor-Dependent Refunds
The final refund amount is determined entirely by the cancellation and refund policies of the airlines, hotels, resorts, cruise operators, visa authorities, transport providers, and other travel suppliers associated with your booking.
SkyMap Vacations will always pass on the refundable amount received from suppliers after deducting applicable service charges, processing fees, and administrative costs.
We cannot guarantee any refund beyond the amount returned to us by the respective travel providers.
Service charges retained by SkyMap Vacations, including consultation fees, itinerary planning charges, booking coordination fees, documentation assistance fees, visa processing support charges, and other administrative costs, are non-refundable in all cases of customer-initiated cancellations.
Travel Insurance Recommendation
We strongly recommend purchasing comprehensive travel insurance that includes coverage for trip cancellations, medical emergencies, travel delays, missed departures, baggage loss, and other unforeseen disruptions.
Travel insurance can help protect you financially if you need to cancel or modify your travel plans due to circumstances beyond your control, including illness, injury, family emergencies, natural disasters, or other unexpected events.
Company-Initiated Cancellations
In the rare event that SkyMap Vacations needs to cancel a tour, holiday package, or travel service, we will:
Advance Notification
Notify you as early as possible through your registered email address, phone number, and/or WhatsApp.
Refund or Alternative Option
Offer you a full refund of all amounts paid directly to SkyMap Vacations, or provide the option to transfer your booking to an alternative tour or package of similar value, subject to availability.
Refund Processing Timeline
Process eligible refunds within 7–14 working days from the date of cancellation confirmation.
Supplier Coordination
Work closely with airlines, hotels, resorts, transport providers, and other travel partners to recover and return any refundable amounts paid on your behalf wherever possible.
Company-Initiated Refunds
If a tour or travel package is cancelled by SkyMap Vacations for reasons within our control, you will be entitled to a full refund of all amounts paid directly to us for the affected services.
Refunds relating to third-party suppliers, including airlines, hotels, visa authorities, cruise operators, transportation providers, and activity operators, remain subject to their individual cancellation and refund policies.
However, SkyMap Vacations will actively assist and advocate on your behalf to obtain the maximum refund available.
Insufficient Group Participation
Operational Challenges
Safety & Security Advisories
Natural Disasters & Weather
Government Restrictions
Force Majeure Events
Traveler Safety Comes First
In all such situations, SkyMap Vacations will prioritize the safety, wellbeing, and financial interests of our travelers while working to provide the most suitable alternative solutions available.
Non-Refundable Charges
The following fees and charges are strictly non-refundable under all circumstances, including customer-initiated cancellations, company-initiated cancellations, force majeure events, travel restrictions, or any other circumstances beyond the control of either party.
Visa Fees
All visa application fees, embassy charges, consular fees, and related processing costs are non-refundable, regardless of the visa outcome, rejection, delay, or trip cancellation.
Non-RefundableService Charges
Travel planning fees, consultation charges, itinerary preparation costs, booking coordination fees, documentation assistance charges, and administrative service fees charged by SkyMap Vacations are non-refundable.
Non-RefundableConvenience Fees
Payment gateway fees, online transaction charges, bank processing fees, and other convenience charges collected during payment processing are non-refundable.
Non-RefundableBooking Charges
Initial booking deposits, reservation fees, registration charges, and package confirmation fees paid to secure travel arrangements are non-refundable unless otherwise stated in writing.
Non-RefundableEntry Tickets & Activities
Pre-booked attraction tickets, theme park passes, sightseeing tickets, safari permits, event tickets, excursions, and experience vouchers that are non-refundable under supplier terms cannot be refunded.
Non-RefundableTravel Insurance
Travel insurance premiums and policy charges become non-refundable once the policy has been issued, subject to the terms and conditions of the insurance provider.
Non-RefundableRefund Eligibility Guide
| Item | Refundable? | Notes |
|---|---|---|
| Airline Tickets (Refundable Fare) | Partial | Subject to airline cancellation rules, fare conditions, and applicable penalties. |
| Airline Tickets (Non-Refundable Fare) | No | Governed by airline fare rules; date or route changes may be possible with additional charges. |
| Hotel Bookings (Free Cancellation Rate) | Full | Eligible for refund if cancelled within the hotel's permitted cancellation period. |
| Hotel Bookings (Non-Refundable Rate) | No | Non-refundable bookings are subject to the supplier's terms and conditions. |
| Visa Application Fees | No | Embassy and consulate fees are non-refundable regardless of approval or rejection. |
| SkyMap Vacations Service Charges | No | Non-refundable once travel planning or booking services have commenced. |
| Convenience / Payment Gateway Fees | No | Collected by payment processors and cannot be refunded. |
| Tour Package Amount (Company Cancellation) | Full* | Refunds processed within 7–14 working days. Third-party supplier refunds remain subject to their respective policies. |
Applicable when SkyMap Vacations cancels a tour or package for reasons within our control.
Refund Mode & Timeline
At SkyMap Vacations, we strive to process all eligible refunds as quickly and transparently as possible.
Approved refunds will be issued only to the original payment method used at the time of booking for security and compliance purposes.
Cancellation Request
Submit your cancellation request via email or WhatsApp along with your booking reference number and travel details.
Booking Review
Our team will review your booking and coordinate with airlines, hotels, transport providers, and travel partners to determine the eligible refund amount.
Refund Confirmation
You will receive written confirmation of the approved refund amount within 3 working days after the review is completed.
Refund Processing
Once approved, the refund will be initiated and credited to the original payment method within 7–14 working days.
Refund Timelines by Payment Method
| Payment Method | Estimated Timeline |
|---|---|
| Credit / Debit Cards | 5–10 Business Days |
| UPI Payments | 3–7 Business Days |
| Net Banking | 3–7 Business Days |
| Bank Transfers | 5–10 Business Days |
Please note that actual processing times may vary depending on your bank or financial institution.
Important Notice
Refunds can only be credited to the original payment source used for the booking.
If your card has expired, been replaced, or the linked account has been closed, please notify us immediately so we can assist you in coordinating with the payment provider.
For any refund-related queries, please contact our support team with your booking details, and we will be happy to assist you throughout the process.
How to Request a Cancellation
If you wish to cancel your booking, please follow the steps below to ensure your request is processed efficiently.
Submit a Written Request
Send an email to support@skymapvacations.com with the subject line:
Provide Booking Details
Please include the following information in your email:
- Full Name
- Registered Mobile Number
- Booking Reference Number
- Tour/Package Name
- Travel Dates
- Reason for Cancellation
Request Review
Our team will acknowledge your cancellation request within 1 working day and begin reviewing the booking with the relevant airlines, hotels, and travel partners.
Refund Confirmation
Once the review is complete, we will provide a written confirmation of the eligible refund amount (if applicable) within 3 working days.
Refund Processing
Approved refunds will be processed and credited to the original payment method within 7–14 working days, subject to vendor and banking timelines.
Urgent Cancellation Requests
For urgent travel cancellations, we recommend contacting us immediately via:
Please note that verbal cancellation requests cannot be accepted as official cancellations .
A written request via email is mandatory for processing any cancellation and refund request.
Force Majeure & Extraordinary Circumstances
In rare situations where travel is disrupted due to events beyond the reasonable control of SkyMap Vacations, including but not limited to natural disasters, pandemics, epidemics, government-imposed travel restrictions, border closures, civil unrest, political instability, airline suspensions, strikes, acts of terrorism, or other force majeure events, the following terms shall apply:
Refund Recovery Efforts
SkyMap Vacations will make every reasonable effort to recover refundable amounts from airlines, hotels, transport providers, and travel vendors on behalf of customers.
Vendor-Based Refunds
Any refunds will be subject to the cancellation and refund policies of the respective vendors and will depend on the amounts actually returned to us.
Alternative Travel Options
Where possible, we will prioritize alternative travel dates, travel credits, rescheduling options, or substitute travel packages before processing refunds.
Non-Refundable Service Charges
Service fees, consultation charges, documentation fees, booking coordination fees, and charges for services already rendered remain non-refundable.
Limitation of Liability
SkyMap Vacations shall not be held liable for losses, additional expenses, or damages arising from circumstances beyond our control.
Travel Insurance Recommendation
Unexpected events can occur at any time and may significantly impact travel plans. For this reason, we strongly recommend that all travelers purchase comprehensive travel insurance covering:
Travel insurance provides valuable financial protection and peace of mind when unforeseen circumstances affect your journey.
11. Contact Us
If you have any questions regarding this Refund Policy, please contact us: